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Member Chat

A new way to get help:

Member Chat

Getting help with your plan is now even easier.

Member Chat gives you a secure and convenient way to connect with a live representative through your Member Portal.

Two people smiling while using a laptop together.

How to start a chat

Log in to your Member Portal using your email address and password. Once you’re logged in, look for the “Message Us” button in the bottom-right corner of the page. Select the button to start a chat with a live representative.

Member Portal

You can use Member Chat to get help with questions about your:

  • Plan and benefits
  • Coverage
  • Claims
  • Member ID card
  • Other plan-related needs

Support is available in English and Spanish.

When is Member Chat available?

October 1 through March 31:
8 a.m. to 8 p.m. EST, seven days a week (except Thanksgiving and Christmas)

April 1 through September 30:
8 a.m. to 8 p.m. EST, Monday to Friday (except federal holidays)

Prefer to call? You can still reach Customer Service at the number on your member ID card.

Whether you choose to chat or call, help is available when you need it.

Health Plan Accredited by AAAHC

HealthSun Health Plans is an HMO plan with a Medicare contract. HealthSun Health Plans is a SNP plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in HealthSun Health Plans depends on contract renewal. We do not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age, or disability in our health programs and activities. Hablamos español y podemos ayudarle a encontrar el plan ideal para usted. If you speak a language other than English, translation and alternate format services are available to you on a standing basis, free of charge. Just call 1-877-336-2069 (TTY: 711), 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.

Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare.

You can report suspected fraud or any other non-compliance activity by calling our Member Services Department at 877-336-2069 or TTY at 877-206-0500.

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