At HealthSun, our goal is to ensure that everyone can easily access to our healthcare products and services. We continually strive to make our website applications accessible to individuals with disabilities. Here is how we are making our website more accessible to everyone:
Website Accessibility
We are working diligently to comply with the Section 508 of the U.S. Rehabilitation Act to assure that our applications are working properly to the extent possible and within our control.
We strive to make our website easy for everyone to use by checking everything for accessibility as we create it in compliance with Section 508 of the U.S. Rehabilitation Act. We also monitor the site regularly to quickly fix any usability issues. Here's how we make sure our site is user-friendly:
- We provide descriptive text for images and other elements so that everyone can understand what they are.
- We use special tags to give extra information about links and to let you know if clicking a link will open a new window and if you are about to leave the plan’s website.
- Our forms are paired with clear labels and provide helpful messages if anything goes wrong.
- We make sure tables display their information clearly, using them only for data, not for design purposes.
- Content is organized so assistive tools can read it in the right order.
- Our site uses JavaScript and styling to look good and work smoothly, but it will still function if these aren’t available.
- Page titles are simple and descriptive, helping you know what each page is about.
- You can skip navigation links to find the content you want faster.
- We use headings and lists to make pages easy to read and follow.
- All links and buttons can be used with a keyboard, arranged in a logical order.
- We consistently validate our accessibility efforts to ensure a seamless user experience.
PDF (Portable Document Format) Files
Many of the documents on this site are in PDF format. Publications in PDF can be viewed and printed using the Adobe Acrobat Reader® or other PDF readers.
This includes “tagging” for alternate text in images, table headings in data tables, and semantic structural elements like headings and lists. We also set the language and title attributes in the properties, so assistive technologies know what language and pronunciation to use. Some of our older PDFs may not have these features.
If you do not already have a screen reader on your computer, there are free screen readers available online such as the open-source screen reader NVDA.
If you would like more information about PDF accessibility, visit the Adobe website accessibility section adobe.com/accessibility.html. For more help with Acrobat files generally and a link to download Acrobat Reader visit the site help page adobe.com/products/reader.html.
Usability
Most browsers have built-in accessibility features that our websites support, from the ability to change colors, contrast, and text size to using screen readers and skip controls.
Easy Internet Browser Keyboard Controls
Currently individual browser settings will allow the following for zooming in or out on a web page:
- PC: To zoom in press CTRL + PLUS SIGN (+). To zoom out press CTRL + MINUS SIGN (-).
- Mac: To zoom in press COMMAND + PLUS SIGN (+). To zoom out press COMMAND + MINUS SIGN (–).
Screen Readers
Screen readers enable people with visual impairments to use computers. Commonly used web browsers either have built-in screen readers or use screen reader extensions, which read content aloud.
If you do not already have a screen reader on your computer, there are free screen readers available online, such as the open-source screen reader NVDA.
- Google Chrome: Download and install the Chrome Screen Reader extension.
- Safari: Select Edit>Speech>Start Speaking/Stop Speaking.
- Microsoft Edge: Right-click on the web page and select Read aloud. You also can press Ctrl + Shift + U to activate or deactivate the Read aloud screen reader.
You may also consider more robust free and paid screen readers which deliver text-to-speech functionality, sound icons, or Braille output devices.
- Job Access with Speech (JAWS) — Windows-compatible
- NonVisual Desktop Access (NVDA) — Windows-compatible
- VoiceOver — Mac-compatible
Alternative Accessible Formats
HealthSun Health Plans makes available to its members information relating to their health plan in alternative formats, including braille and large print.
Members may request an alternative format of a member document by calling the customer service number on the back of their member ID card, or by using the “Contact” link at the bottom of this page. The types of documents available in alternative format include vital health plan information (for example, certificates of coverage, benefit summaries, billing information, and general correspondence), as well as health and wellness information that we publish for members, HIPAA information, and generally any other print information we make available to our members.
Help us make this website more accessible
We're working hard to make the website easy for everyone to use. If you have any trouble accessing information here or in a PDF, please reach out to us. We’d love to hear your feedback and suggestions.
