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CMS Interoperability

Important Notice for CMS Interoperability

What is CMS Interoperability?

The Centers for Medicare & Medicaid Services (CMS) has mandated the Interoperability and Patient Access final rule (CMS-9115-F). This rule empowers patients, by giving them secure access to their health information. This is great news for our members.

Privacy Guidance When Selecting Third-Party Apps To Receive Your Information (Interoperability Support).

Please go to the CMS website to learn more about CMS interoperability.

How does CMS Interoperability work for me?

HealthSun Health Plans, Inc. has partnered with Change Healthcare, a leading healthcare technology company, to offer you a new healthcare management tool – Connected Consumer Health™. With this tool, you can access the following health information: explanation of benefits some health profile features and connect to health apps. More features such as find care, providers, medication information and other health profiles are coming soon. There is no cost to join Connected Consumer Health™. It is voluntary and only takes a few minutes to register.

If you are interested in joining Connected Consumer Health™, please call Member Services to get your unique invitation code. This code is required for you to initiate the registration process.


Connected Consumer Health™ (CCH) Registration – Step-by-step guide

If you have already registered, please click Change HealthCare website and login with your registered email and password.

Step 1

Call Member Services to obtain invitation code.

Step 2

Go to the website: Change HealthCare.

Step 3

Click ‘Enroll’ button.

Step 4

Enter your invitation code as shown below and then click the ‘NEXT’ button.

Step 5

Enter your personal information as shown below and click the ‘NEXT’ button. Note: MBI is your Medicare Beneficiary Identifier. You can find this number on your Medicare card.

Step 6

Choose your preferred mobile phone number and click ‘SEND CODE’ button. You will a receive a one-time unique code via text message. Enter your identity verification code as shown below and click ‘NEXT’. If you cannot receive text message at any of the phone numbers found on your account, please call Change Healthcare customer support number displayed above the ‘Send Code’ button. An agent will verify your member ID, Date of Birth and full address and provide a one-time unique code.

Step 7

Choose one of your existing email addresses or enter a new email and click ‘SEND CODE’ button. You will a receive a one-time unique code via email. Enter your email address verification code and click ‘NEXT’. A sample of the email is also shown below.

Step 8

Enter a unique password and click the ‘Save Password’ button.

Step 9

Registration is now completed.

Step 10

Next time, please click the ‘Sign in with Change Healthcare’ button to login to the CCH portal.

Click ‘Sign in with Change Healthcare’ button and login with the registered email and password.

You will need to read and agree to the “Terms & Conditions” and the “Privacy Policy” and click ‘Next’ to proceed.

Congratulations, you are now logged in and ready to use your Connected Consumer Health Portal. Please note that once successfully registered, it will take approximately 24 hours for the system to gather and display Health Profile data.

We hope that you will take advantage of this tool.

For further assistance with the registration process, please contact Member Services at 1- 877-336-2069 (TTY:711). Our hours of operation are from 8am to 8pm EST. During October 1st through March 31st we are available seven days a week from 8am to 8pm (we are closed on Thanksgiving and Christmas Day). From April 1st through September 30th we are open Monday through Friday 8am to 8pm (we are closed on federal holidays). We appreciate you bringing this issue to our attention.

Health Plan Accredited by AAAHC

HealthSun Health Plans is an HMO plan with a Medicare Contract and a Medicaid contract with the State of Florida Agency for Health Care Administration. Enrollment in HealthSun Health Plans depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. Star rating is for contract years 2018, 2019, 2020, 2021, 2022 and 2023. HealthSun complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-336-2069. (TTY: 1-877-206-0500). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-336-2069. (TTY: 1-877-206-0500).

Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare.

You can report suspected fraud or any other non-compliance activity by calling our Member Services Department at 877-336-2069 or TTY at 877-206-0500.

H5431_WEB_M Last Updated On 04/28/2023