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COVID-19 Information

It is normal to have questions about Coronavirus (COVID-19) and protecting yourself and the people you care about. After all, there is a lot of information out there right now. This page will have the latest updates about your benefits and resources to help you stay healthy, so check back often.

The Centers for Disease Control and Prevention (CDC) is asking everyone to help reduce the risk of spreading the infection. Check this link for up-to-date information.

Is HealthSun Health Plans covering my costs related to COVID-19?

Yes, for Medicare Advantage members we are waiving any cost-sharing for:

    • The treatment of COVID-19 from April 1, 2020 through February 28, 2021.
    • COVID-19 diagnostic tests.
  • Visits to get the COVID-19 diagnostic test, regardless of where the test is administered.

What is COVID-19?

An airway and lung infection, similar to a cold or the flu. COVID-19 is a disease caused by a novel coronavirus that has not been seen in humans before.

What are the symptoms?

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being exposed to the virus.

How can I help protect myself?

The best way to prevent infection is to avoid being exposed to the virus. Check the CDC website for up-to-date information. Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick.
  •  Wash often with soap and water for at least 20 seconds. If you cannot use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick

Are certain people at greater risk than others for getting COVID-19?

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

What can I do to protect someone I am caring for?

If you are caring for someone who does not have COVID-19, take steps to avoid causing any extra risks to you or them.

  • Stay home if possible.
  • Keep hand sanitizer nearby or wash your hands when you come into their house or room.
  • Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.
  • Every day, wipe down the surfaces of mobility devices, like a cane or walker or other frequently used equipment, with household cleaner.
  • Check the CDC website or call their doctor to find out if the person you care for is at a higher risk of getting COVID-19. If so, find out what steps you can take to minimize their risk.

If you are caring for someone who has COVID-19:

  • Many people who have COVID-19 can recover at home, but it is important to keep an eye on them.
  • Keep their doctor’s contact information where you can find it easily.
  • If their symptoms get worse, call their doctor.
  • If they have any emergency warning signs like trouble breathing, pain or pressure in the chest that will not go away, confusion, a bluish color in the lips or face or you cannot wake them up, call 911 right away. Make sure you tell the dispatcher they have COVID-19 or if they have symptoms of it.

How to stop the spread while caring for someone with COVID-19:

  • As always, wash your hands often with soap and water, especially after being around them.
  • If you cannot use soap and water, use hand sanitizer.
  • If possible, have the person who is sick stay in a separate room and have them use a separate bathroom, away from you and anyone else in the house.
  • Make sure you both wear a cloth covering, like a mask, which covers the nose, mouth and chin when you are in the same room. That includes in the car if they have to go to the doctor and while at the doctor’s office.
  • If they cannot wear a cloth face covering, make sure to wear one when you are around them. Wear gloves if you have them.
  • Clean surfaces you touch often every day. That includes things like countertops, doorknobs, light switches, faucets and more.
  • Check the CDC website for more information.

Do I need to wear a facemask?

It is best to follow the CDC’s recommendations for using a facemask. CDC information for household members and caregivers can be found here.

What if I have symptoms? Should I see my doctor?

Call your doctor right away if you have been around someone who has or may have COVID-19 and you have a fever, cough or hard time breathing. Before visiting your doctor, we suggest that you call ahead. This will help the doctor’s office take steps to keep other people from getting infected or exposed.

Is Telemedicine available?

Our providers are available via telemedicine and over the phone, and will continue to be available for your healthcare needs.

Do I have to get pre-approval (prior authorization) for a COVID-19 test?

No, prior authorization is not required for COVID-19 testing.

Are there limits to the care or services I can get during an epidemic?

No. If you have a Medicare Advantage or Medicaid from us, your plan covers sick visits and tests.

I am worried about running out of my medication. What can I do?

We are relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible. Members filling 90-day prescriptions can obtain their medications through our home delivery pharmacy and, in some circumstances, select retail pharmacies. Call the Pharmacy Member Services number on your ID card to find out about your coverage options, including whether you can get 90-day supplies.

Your health is important. Do not stop taking your medicines as prescribed, and get your refills on time.

What you should know about the COVID-19 vaccines

As vaccines become more widely available, it's important to keep taking steps to slow the spread of COVID-19.

  • Limit gatherings with others.
  • Practice social distancing.
  • Wash your hands frequently.
  • Wear a mask in public.

Once the COVID-19 vaccine becomes available to you, here's what you should know:

  • You will need 2 doses of the COVID-19 vaccine for it to be effective. When you receive your first dose, make sure to schedule your second dose.
  • Medicare covers the COVID-19 vaccine, so there will be no cost to you.
  • State governments are handling the distribution of COVID-19 vaccines. Look for updates from your state and local officials as more doses of the vaccine become available for additional priority groups.

Visit for additional trustworthy information on the COVID-19 vaccines.

Health Plan Accredited by AAAHC

HealthSun Health Plans is an HMO plan with a Medicare Contract and a Medicaid contract with the State of Florida Agency for Health Care Administration. Enrollment in HealthSun Health Plans depends on contract renewal. HealthSun complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-336-2069. (TTY: 1-877-206-0500). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-336-2069. (TTY: 1-877-206-0500).

Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare.

You can report suspected fraud or any other non-compliance activity by calling our Member Services Department at 877-336-2069 or TTY at 877-206-0500.

Y0114_WEB_M Last Updated On 07/03/2024