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An Important Message for Members who received services from Independent Living Systems (ILS)

On January 18, 2023, we learned that Independent Living Systems (ILS), a vendor providing food and housing insecurity care management services to some of our members, experienced a cyber incident between June 30, 2022, and July 5, 2022. During that period, some information stored on the ILS network was acquired by an unauthorized actor, and other information was accessible and potentially viewed.

ILS engaged outside specialists, proactively removed several systems from the network, and remediated the malware identified.

Personal information that may have been accessed included varies by individual and could have included: name, address, date of birth, driver’s license, state identification, Social Security number, medical record number, Medicare or Medicaid identification, CIN#, mental or physical treatment/condition information, food delivery information, diagnosis code or diagnosis information, admission/discharge date, prescription information, billing/claims information, patient name, and health insurance information.

ILS is unaware of any identity theft or fraud resulting from this event. To learn more please visit,

For individuals seeking additional information regarding this event, a toll-free assistance line has been established. Individuals may call 800-906-7238 toll-free Monday through Friday from 8 am – 10 pm Central, or Saturday and Sunday from 10 am – 7 pm Central (excluding major U.S. holidays). Be prepared to provide your engagement number B086938. You may also write to ILS at P.O. Box 667955, Miami, FL 33166.

Health Plan Accredited by AAAHC

HealthSun Health Plans is an HMO plan with a Medicare Contract and a Medicaid contract with the State of Florida Agency for Health Care Administration. Enrollment in HealthSun Health Plans depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. Star rating is for contract years 2018, 2019, 2020, 2021, 2022 and 2023. HealthSun complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-336-2069. (TTY: 1-877-206-0500). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-336-2069. (TTY: 1-877-206-0500).

Do you need to file a complaint? File your complaint online via CMS by submitting the Medicare Complaint Form. Should you need to file a complaint with Medicare you may do so by calling CMS at 1-800-Medicare.

You can report suspected fraud or any other non-compliance activity by calling our Member Services Department at 877-336-2069 or TTY at 877-206-0500.

H5431_WEB_M Last Updated On 04/28/2023